402Q - Cisco WiMax Call Center Support Specialist - Sydney
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Overview:
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In this course students receive information and practice on:
* WiMAX Technical Overview
* relevant configuration parameters related to Subscriber Station (SS) equipment
* SS installation & troubleshooting using pertinent data from WiMAX system tools
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Prerequisites:
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There are no prerequisite courses to this course. It is helpful if the student has some general experience in telecommunications or data communications equipment and basic wireless concepts.
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Key Topics:
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This course gives all necessary training and testing to Tier 1 Call Center (desk/phone support) Technicians – those who are the front line to the subscriber base for answering trouble calls, creating trouble tickets, and performing minimum troubleshooting screening. Students are challenged with real-world applications and problems they must resolve. Students are tested with written questions and hands-on labs at the end of the day. This course is being taught using Profile C network devices, software, and tools.
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CEO is an Authorised Certiport Testing Centre for Microsoft Office Certifications and Microsoft Business Certifications. 
