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APLUSC - CompTIA A Plus IT Technician Certification Training (Part 1 and Part 2) - Sydney

  • $6,000.00
The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.

CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993.
Overview:

This 10-Day back-to-back (Mon-Fri) and (Mon-Fri) instructor-led course provides students with the knowledge and skills to install, configure and maintain both laptop and desktop hardware as well as an in depth understanding of installation, configuration and support of operating systems such as Microsoft Windows XP, Vista and Windows Server 2003/2008. Students will learn how to identify the components of Windows architecture, install and configure local and network printers and peripherals on Windows.

Participants will also learn LAN and wireless networking, how to configure and troubleshoot Internet access, perform back up, manage system files and troubleshoot errors. Participants will also work with motherboards, CPU’s, types of memory, system maintenance, troubleshooting and how to define the print process and identify procedures for servicing printers and scanners. Students will also learn security and workplace safety as well as how to communicate effectively with customers to ensure a positive customer service experience.
Audience:

This course is intended for people who wish to obtain any of the CompTIA A+ Certifications, including the premier A+ certification: A+ IT Technician. This course covers key knowledge for IT aspirants, IT Technicians, Service Desk staff, Desktop and Remote Support Professionals responsible for the day-to-day operation and support of computers and any individuals looking to become a certified computer service technician or improve their knowledge of PC’s. A+ IT Technician is the recommended starting point for nearly all other IT certification paths.
Skills Gained:

After completing this course students will gain the skills to undertake the A+ Essentials and A+ IT Support Technician exams, gaining the CompTIA Support Technician credential.
Prerequisites:
Students must be familiar with basic PC use such as navigating windows and surfing the web
Key Topics:

Module 1:
Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices. 

Module 2:
Install and configure peripheral devices.

Module 3:
Identify types and characteristics of portable computers.

Module 4:
Install and configure Microsoft Windows Operating Systems.

Module 5:
Perform basic PC maintenance and troubleshooting.

Module 6:
Understand fundamental principles of securing IT systems and working safely.

Module 7:
Communicate effectively with customers.

Module 8:
Install and configure print and imaging devices.

Module 9:
Understand fundamental principles of implementing LANs and internet access.

Module 10
PC and laptop hardware: CPU’s, memory, motherboards, storage and peripherals

Module 11
PC and laptops hardware maintenance, upgrades, optimisation and troubleshooting

Module 12
Installation, troubleshooting and maintenance of Windows Operating Systems

Module 13
Remote diagnostic tools for deployment, configuration and troubleshooting

Module 14
Configure, manage users, groups and secure shared resources

Module 15
Preventative hardware and operating systems maintenance

Module 16
Install, troubleshoot and maintain printers, scanners and other peripherals

Module 17
Networking: LAN, WAN, Internet and Wireless connectivity and security

Module 18
Security: fundamentals of wired, wireless, workplace and internet security

Module 19
Customer service, communication and professionalism in IT Support
Certification:

The latest version of CompTIA A+ is CompTIA A+ 2009 Edition. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-701; and CompTIA A+ Practical Application, exam code 220-702.

CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional with at least 500 hours of hands-on experience in the lab or field. It tests for the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals.

CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with more of a "hands-on" orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems.

View the CompTIA A+ 220-701 Exam Objectives here
View the CompTIA A+ 220-702 Exam Objectives here
Exams: 

Required exams: CompTIA A+ Essentials, CompTIA A+ Practical Application

Number of questions: 100 for each exam

Length of test: 90 minutes each

Passing score: 675 for CompTIA A+ Essentials, 700 for CompTIA A+ Practical Application on a scale of 100-900

Exam codes:
220-701 for CompTIA A+ Essentials
220-702 for CompTIA A+ Practical Application 

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