About this Course
This 5-Day instructor-led course provides students with the knowledge and skills to install, configure and maintain both laptop and desktop hardware as well as an in depth understanding of installation, configuration and support of operating systems such as Microsoft Windows XP, Vista and Windows Server 2003/2008. Students will learn how to identify the components of Windows architecture, install and configure local and network printers and peripherals on Windows.
Participants will also learn LAN and wireless networking, how to configure and troubleshoot Internet access, perform back up, manage system files and troubleshoot errors. Participants will also work with motherboards, CPU’s, types of memory, system maintenance, troubleshooting and how to define the print process and identify procedures for servicing printers and scanners. Students will also learn security and workplace safety as well as how to communicate effectively with customers to ensure a positive customer service experience.
After completing this course, students gain the skills to undertake the A+ Essentials and A+ IT Support Technician exams, gaining the CompTIA Support Technician credential.
Key Topics
Module 1
PC and laptop hardware: CPU’s, memory, motherboards, storage and peripherals
Module 2
PC and laptops hardware maintenance, upgrades, optimisation and troubleshooting
Module 3
Installation, troubleshooting and maintenance of Windows Operating Systems
Module 4
Remote diagnostic tools for deployment, configuration and troubleshooting
Module 5
Configure, manage users, groups and secure shared resources
Module 6
Preventative hardware and operating systems maintenance
Module 7
Install, troubleshoot and maintain printers, scanners and other peripherals
Module 8
Networking: LAN, WAN, Internet and Wireless connectivity and security
Module 9
Security: fundamentals of wired, wireless, workplace and internet security
Module 10
Customer service, communication and professionalism in IT Support
The latest version of CompTIA A+ is CompTIA A+ 2009 Edition. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-701; and CompTIA A+ Practical Application, exam code 220-702.
CompTIA A+ Essentials
CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with more of a "hands-on" orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems.
Exam codes:
220-701 for CompTIA A+ Essentials
220-702 for CompTIA A+ Practical Application